User Guide
belmont online.shop Inquiry Reception Hours
Excludes Saturdays, public holidays, year-end and New Year holidays, and long summer holidays.
Telephone inquiries are only accepted during business hours.
Replies to email inquiries will be sent on business days, so depending on the time, it may take some time to reply after receiving your inquiry.
We appreciate your understanding.
Order Confirmation Emails from belmont online.shop, etc.
We send customers notifications such as order completion and product shipping completion via email.
If you have spam email settings, you will not receive notifications, so please unblock the domain below to receive notifications.
[Shipping Notification Dispatch Domain]
belmont.co.jp
Payment Methods
・Credit card payment (lump-sum payment only)
VISA, MasterCard, AMERICAN EXPRESS, JCB
・Cash on delivery (payment upon arrival - Yamato Transport)
・Bank transfer
[Bank Transfer Details]
Bank Name: Daishi Hokuetsu Bank (Bank Code: 0140)
Branch Name: Sanjo Chuo Branch (Branch Number: 170)
Account Type: Ordinary Account
Account Number: 6302659
Account Holder: BELMONT Co., Ltd. Representative Director Yoshihiko Suzuki
*Transfer fees are to be borne by the customer.
Regarding Bank Transfers
Please transfer the payment to our designated bank account within 7 days of completing your order. Once payment is confirmed, we will proceed with shipping the product.
*If payment is not confirmed within 7 days of your order, the order will be canceled.
Shipping and Cash on Delivery Fees
・Shipping fee (tax included)
(Okinawa: Free shipping for purchases of 10,000 yen (tax included) or more)
Honshu 770 yen
Hokkaido, Kyushu, Shikoku regions 990 yen
Okinawa 2,200 yen
・Cash on delivery handling fee based on product purchase amount (tax included)
(Cash on delivery handling fees are listed with tax included)
Less than 5,000 yen: 330 yen
Regarding Delivery Time Specification
We accept delivery time specifications.
You can specify a time slot on your "Customer Cart Page."
[Morning・14:00-16:00・16:00-18:00・18:00-20:00・19:00-21:00]
Please choose from these options.
Regarding Delivery Time for Ordered Products
For credit card payments and cash-on-delivery payments, products will be shipped approximately 3 business days from the business day following the order date. (Excluding certain periods such as year-end/New Year holidays and summer holidays)
*Due to weather conditions such as heavy snow or typhoons, there may be delays in transportation.
For product delivery status, please contact the shipping company based on the Yamato Transport tracking number sent to you by email after product shipment is complete, or use our inquiry form.
Regarding Product Stock
We take the utmost care in managing product stock, but in the unlikely event that we cannot provide a product, we will contact you separately via email or other means.
Regarding Sold-Out Products
Some sold-out products have an undetermined restock date, so we do not accept pre-orders via email forms or similar methods. We appreciate your understanding.