User Guide
belmont online.shop Inquiry Reception Hours
※Excluding Saturdays, holidays, New Year holidays, and long summer holidays.
Telephone inquiries are only accepted during business hours.
Replies to email inquiries will be sent on business days, so depending on the time of your inquiry, it may take some time to receive a response.
We appreciate your understanding.
Order Confirmation Emails from belmont online.shop, etc.
We send customers email notifications regarding order completion and product shipment completion.
If you have spam email settings, you may not receive notifications, so please unblock the following domain to receive notifications.
[Shipment Notification Sending Domain]
belmont.co.jp
Payment Methods
・Credit card payment (lump-sum payment only)
VISA, MasterCard, AMERICAN EXPRESS, JCB
・PayPay
・Rakuten Pay
・d払い
・Cash on delivery (payment upon arrival - Yamato Transport)
・Bank transfer
[Bank Transfer Details]
Bank Name: Daishi Hokuetsu Bank (Bank Code: 0140)
Branch Name: Sanjo Chuo Branch (Branch Number: 170)
Account Type: Ordinary Account
Account Number: 6302659
Account Holder: Belmont Co., Ltd. Representative Director Yoshihiko Suzuki
※Transfer fees are to be borne by the customer.
Regarding Bank Transfers
Please transfer the payment to our designated bank account within 7 days after completing your order. Once we confirm your payment, we will proceed with the product shipment.
※If payment is not confirmed within 7 days of your order, the order will be canceled.
Regarding Cancellations
At our shop, cancellations after an order has been placed are accepted until before shipment. If you wish to cancel, please contact us as soon as possible.
Please note that for online payments such as PayPay and Rakuten Pay, it may take some time for the refund to be completed due to system reasons. We appreciate your understanding.
Shipping and Cash on Delivery Fees
・Shipping fee (tax included)
(For Okinawa, shipping is free for purchases totaling 10,000 yen (tax included) or more)
Honshu 770 yen
Hokkaido, Kyushu, Shikoku regions 990 yen
Okinawa 2,200 yen
・Cash on delivery fee based on product purchase amount (tax included)
(Cash on delivery fees are tax inclusive)
Less than 5,000 yen 330 yen
Regarding Delivery Time Specification
We accept requests for specific delivery times.
Time slots can be selected on the "Your Cart Page."
[Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00]
Please choose from these options.
Regarding Delivery Time for Ordered Products
For credit card payments and cash on delivery, products will be shipped approximately 3 business days from the next business day after your order. (Excluding certain periods such as year-end, New Year, and summer holidays)
※Due to severe weather conditions such as heavy snow or typhoons, there may be delays in shipping.
For product delivery status, please contact the shipping company using the Yamato Transport tracking number provided in the email after product shipment is complete, or use our inquiry form.
Regarding Product Inventory
While we take the utmost care in managing product inventory, in the unlikely event that we cannot provide the product, we will contact you separately via email or other means.
Regarding Sold Out Products
Some sold-out products have an undecided restock date, so we do not accept pre-orders via email forms, etc. We appreciate your understanding.