User Guide
belmont online.shop Customer Service Hours
※Excludes Saturdays, public holidays, the year-end and New Year holidays, and long summer closures.
Phone inquiries are only accepted during business hours.
Email inquiries are replied to on business days, so depending on the time of day, there may be a delay between receiving your inquiry and our reply.
Thank you for your understanding.
Order Confirmation Emails from belmont online.shop
We notify customers via email regarding order completion and shipment dispatch.
If you have spam filters enabled, you may not receive these notifications. Please whitelist the following domain to ensure you can receive our emails.
【Shipping Notification Email Domain】
belmont.co.jp
Payment Methods
・Credit Card (One-time payment only)
VISA, MasterCard, AMERICAN EXPRESS, JCB
・PayPay
・Rakuten Pay
・d-Barai
・Cash on Delivery (Pay upon arrival via Yamato Transport)
・Bank Transfer
【Bank Details】
Bank Name: Daishi Hokuetsu Bank (Bank Code: 0140)
Branch Name: Sanjo Chuo Branch (Branch Number: 170)
Account Type: Ordinary
Account Number: 6302659
Account Holder: Belmont Co., Ltd. Representative Director Yoshihiko Suzuki
※Please note that any bank transfer fees are to be covered by the customer.
Regarding Bank Transfers
Please transfer the total amount to our designated bank account within 7 days after placing your order. We will process your shipment as soon as payment is confirmed.
※If payment is not confirmed within 7 days of your order, the order will be considered cancelled.
Regarding Cancellations
In our shop, cancellations are accepted until the order has been shipped. If you wish to cancel, please contact us as soon as possible.
Please note that if you use online payment services like PayPay or Rakuten Pay, it may take some time to process the refund due to system constraints.
Shipping Fees and COD Fees
・Shipping Fees (including tax)
＜Free shipping on purchases of 5,000 yen or more (excluding Okinawa)＞
(For Okinawa, free shipping on purchases of 10,000 yen or more)
Honshu 770 yen
Hokkaido, Kyushu, Shikoku Regions 990 yen
Okinawa 2,200 yen
・Cash on Delivery (COD) Fee based on purchase amount (including tax)
(COD fees include tax)
Less than 5,000 yen: 330 yen
Regarding Delivery Time Designation
You may specify a delivery time.
Time slots can be selected on your "Cart Page."
【Morning, 2 PM–4 PM, 4 PM–6 PM, 6 PM–8 PM, 7 PM–9 PM】
Please choose from these options.
Regarding Delivery Times
For credit card, COD, and various code payments, orders are generally shipped within approximately 3 business days from the day following the order date. (Excluding certain periods such as year-end/New Year holidays and summer vacation.)
※Delays may occur due to weather conditions such as heavy snow or typhoons.
To track your delivery, please use the Yamato Transport tracking number sent via email after shipment, or contact us via our inquiry page.
Regarding Inventory
We take the utmost care in managing our stock, but should an item become unavailable, we will notify you via email or other means.
Regarding Out-of-Stock Items
We do not accept pre-orders via email or other forms for out-of-stock items, as arrival dates for some items remain undecided. Thank you for your understanding.