User Guide
belmont online.shop inquiry reception hours
*Excluding Saturdays, public holidays, New Year's holidays, and long summer holidays.
Telephone inquiries will only be accepted during business hours.
We will respond to email inquiries on business days, so depending on the time of day, it may take some time for us to respond.
Thank you for your understanding.
Regarding order confirmation emails from belmont online.shop
We will notify you by email when your order is complete or when your product has been shipped.
If you have spam settings set up, you will not be able to receive notifications, so please unblock the domains listed below to receive notifications.
[Shipping notification sending domain]
belmont.co.jp
Payment Methods
・Credit card payment (lump sum payment only)
VISA , MasterCard , AMERICAN EXPRESS , JCB
・Cash on delivery (payment upon arrival, Yamato Transport)
・Bank transfer [Bank transfer details]
Financial institution name: Daishi Hokuetsu Bank (Financial institution code: 0140)
Branch name: Sanjo Chuo Branch (branch number: 170)
Account type: Regular account Account number: 6302659
Account name: Suzuki Yoshihiko, Representative Director of Belmont Co., Ltd. *Bank transfer fees are to be borne by the customer.
About bank transfers
Please transfer the payment to our designated bank account within 7 days of placing your order. We will process your order once we have confirmed your payment.
*If payment is not confirmed within 7 days of placing your order, your order will be canceled.
Shipping and handling fees
・Shipping fee (tax included)
Free shipping on orders over 5,000 yen (tax included) (excluding Okinawa)
(Free shipping in Okinawa for purchases over 10,000 yen including tax)
Honshu 770 yen Hokkaido, Kyushu, Shikoku 990 yen Okinawa 2,200 yen
・Cash on delivery fee based on the product purchase price (tax included) (Cash on delivery fee is shown including tax)
Less than 5,000 yen: 330 yen
Regarding delivery time specifications
We accept requests for specific delivery times.
You can specify your time slot on your cart page.
[Morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, 7pm-9pm]
Please choose from these.
Regarding delivery times for ordered items
For credit card and cash on delivery payments, your order will be shipped approximately three business days from the business day following the order date (excluding certain periods such as the New Year's and summer holidays).
*Delays in shipping may occur due to weather conditions such as heavy snow or typhoons.
We will send you an email with the status of your product delivery once it has been shipped. Please contact the shipping company using the tracking number on the Yamato Transport shipping label, or contact us via the email form.
About product inventory
We take great care in managing our inventory, but if for any reason we are unable to provide a product, we will contact you separately by email or other means.
Regarding sold out items
Please note that we are unable to accept pre-orders via email forms etc. for sold-out items, as the arrival date for some items is still uncertain.