User Guide
belmont online.shop Inquiry Reception Hours
※Excluding Saturdays, public holidays, New Year holidays, and long summer holidays.
Inquiries by phone are only accepted during business hours.
Responses to email inquiries will be made on business days, so depending on the time, it may take some time from receiving your inquiry to our response.
We appreciate your understanding.
Order Confirmation Emails from belmont online.shop, etc.
We send customers email notifications such as order completion and shipping completion.
If you have spam email settings, you will not be able to receive notifications, so please unblock the following domain to receive notifications.
【Shipping Notification Domain】
belmont.co.jp
Payment Methods
・Credit card payment (lump-sum payment only)
VISA, MasterCard, AMERICAN EXPRESS, JCB
・PayPay
・Rakuten Pay
・Cash on Delivery (payment upon arrival - Yamato Transport)
・Bank transfer
【Bank Transfer Details】
Bank Name: Daishi Hokuetsu Bank (Bank Code: 0140)
Branch Name: Sanjo Chuo Branch (Branch Number: 170)
Account Type: Ordinary Account
Account Number: 6302659
Account Holder: Belmont Co., Ltd. Representative Director Yoshihiko Suzuki
※Transfer fees are to be borne by the customer.
Regarding Bank Transfers
Please transfer the payment to our designated bank account within 7 days after completing your order. We will proceed with shipping the product as soon as we confirm your payment.
※If payment is not confirmed within 7 days from the order, the order will be considered canceled.
Regarding Cancellations
At our shop, cancellations after an order has been placed are accepted until before shipping. If you wish to cancel, please contact us as soon as possible.
Please note that for online payments such as PayPay or Rakuten Pay, it may take some time for the refund to be completed due to system reasons. We appreciate your understanding.
Shipping and Cash on Delivery Fees
・Shipping fee (tax included)
＜Free shipping for purchases of 5,000 yen (tax included) or more (excluding Okinawa)＞
(Okinawa: Free shipping for purchases of 10,000 yen (tax included) or more)
Honshu: 770 yen
Hokkaido, Kyushu, Shikoku regions: 990 yen
Okinawa: 2,200 yen
・Cash on delivery handling fee based on product purchase amount (tax included)
(Cash on delivery handling fees are shown including tax)
Less than 5,000 yen: 330 yen
Regarding Delivery Time Specification
We accept specified delivery times.
Time slot options are available on "Your Cart Page".
【Morning, 2 PM - 4 PM, 4 PM - 6 PM, 6 PM - 8 PM, 7 PM - 9 PM】
Please choose from these options.
Regarding Delivery Time of Ordered Products
For credit card payments and cash on delivery, products will be shipped approximately 3 business days from the next business day after your order. (Excluding certain periods such as New Year holidays and summer vacation)
※Due to weather conditions such as heavy snow or typhoons, there may be delays in transportation.
For the status of product delivery, please inquire with the shipping company using the Yamato Transport tracking number sent to you by email after product shipment is complete, or use our contact form.
Regarding Product Stock
We take the utmost care in managing product inventory, but in the unlikely event that we cannot provide a product, we will contact you separately via email or other means.
Regarding Sold-Out Products
For sold-out products, some have an undetermined restock date, so we do not accept pre-orders via email forms or similar. We appreciate your understanding.