User Guide

belmont inquiry reception hours

We are open Monday through Friday from 9am to 3pm.
*Excluding Saturdays, public holidays, New Year's holidays, and summer holidays.
Telephone inquiries will only be accepted during business hours.
We will respond to inquiries by email on business days, so depending on the time of day it may take some time for us to respond.
We ask you to acknowledge it.

Regarding order confirmation emails from belmont

We will notify you by email when your order has been completed or when your product has been shipped.
If you have spam settings set up, you will not be able to receive notifications, so please unblock the domains below to receive notifications.

[Shipping notification sending domain]

Payment Method

・Credit card payment (one-time payment only)
・Amazon pay
・Cash on delivery (Payment upon arrival, Yamato Transport)
・Bank transfer [Bank details]
Financial institution name: Daishi Hokuetsu Bank (Financial institution code: 0140)
Branch name: Sanjo Chuo Branch (branch number: 170)
Account type: Regular account Account number: 6302659
Account name: Yoshihiko Suzuki, Representative Director of Belmont Co., Ltd. *Bank transfer fees must be borne by the customer.

About bank transfer

Please transfer the payment to our designated bank account within 7 days of placing your order. We will begin shipping your item as soon as we receive your payment.
*If payment is not confirmed within 7 days of placing your order, your order will be canceled.

Shipping and cash on delivery fees

・Shipping fee (tax included)
<Free shipping for purchases over 5,000 yen (tax included) (excluding Okinawa)>
(Free shipping for purchases of 10,000 yen or more including tax in Okinawa)
Honshu 770 yen Hokkaido, Kyushu, Shikoku 990 yen Okinawa 2,200 yen

・COD payment fee based on the product purchase price (tax included) (COD payment fee is shown including tax)
Less than 5,000 yen: 330 yen

Regarding delivery time designation

We accept requests to specify delivery times.
You can specify your time slot on your cart page.
[Comments (If you have a preferred delivery time, please choose from the following 5 options) (Morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, 7pm-9pm)]
Please enter your details in the field.

Delivery time for ordered items

For credit card, Amazon Pay, and cash on delivery payments, your order will be shipped approximately 3 business days after the business day following the order date. (Excluding certain periods such as the New Year holidays and summer holidays.)
*Shipping delays may occur due to weather conditions such as heavy snow or typhoons.
You will be sent an email regarding the status of your product delivery once it has been shipped. Please contact the shipping company using the Yamato Transport tracking number on your shipping label, or contact us via the email form.

Product inventory

We take great care in managing our inventory, but in the unlikely event that a product is unavailable, we will contact you separately by email.

About sold out items

As there are some sold-out items whose arrival date is yet to be determined, we are unable to accept advance orders via email forms, etc. Thank you for your understanding.